Returns & Exchanges
At Olive Tree People, we want you to be completely satisfied with your holistic beauty experience. If you are not entirely happy with your purchase, we offer a 30-day return window for most products to ensure your skin finds its perfect match.
Initiate Your Request
Contact our customer care team or log into your account portal to request a Return Merchandise Authorization (RMA) number within 30 days of delivery.
Prepare Your Package
Carefully pack the items in their original packaging, ensuring the product is at least half-full and securely sealed to prevent leaks during transit.
Ship It Back
Affix the provided prepaid shipping label to your package and drop it off at any authorized carrier location, keeping a copy of your tracking receipt.
Receive Your Refund
Once our warehouse inspects the returned items, we will process your refund to the original payment method within 7-10 business days, minus any applicable fees.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing